We take the views of our patients very seriously and use their feedback to continually develop and improve our services.
All feedback from patients regarding their experiences at Buckshaw Hospital are welcomed and inform service development in various ways dependent on the type of experience (both positive and negative) and action required to address them.
All positive feedback is relayed to the relevant staff to reinforce good practice and behaviour – letters and cards are displayed for staff to see in staff rooms and notice boards. Managers ensure that positive feedback from patients is recognised and any individuals mentioned are praised accordingly.
Feedback regarding the patient’s experience is encouraged in various ways via:
• Continuous patient satisfaction feedback via a web based invitation
• Hot alerts received within 48hrs of a patient making a comment on their web survey
• CQC patient surveys
• Friends and family questions asked on patient discharge
• Written feedback via letters/emails
• PROMs surveys